Terms & Conditions

Terms & Conditions
Last updated: 30/10/2025

1. Introduction

These Terms & Conditions ("Terms") govern the use of the Pro Comfort Counselling website and all services offered by Pro Comfort Counselling — Marian Claudiu Ciuhan, MBPsS, including face-to-face and online psychological counselling services.

By accessing this website or booking services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. Professional Status & Scope of Service

Pro Comfort Counselling provides psychological counselling services, not medical or psychiatric treatment.
The service is provided by Marian Claudiu Ciuhan, MBPsS, trained in psychological practice and registered as a Graduate Member of the British Psychological Society (BPS).

This service does not include:

• medical diagnosis or treatment

• psychiatric assessment or prescription medication

• crisis intervention or emergency care

3. Client Responsibilities

Clients agree to:

• provide accurate information during assessment

• attend scheduled appointments on time

• refrain from abusive, threatening, or discriminatory behaviour

• use online sessions in a private, safe location with stable internet connection

4. Appointment Booking & Fees

Sessions are offered by appointment only.
Fees are displayed on the website and may be updated periodically.

A deposit may be required to secure appointments.
Full payment is due by/before the end of each session.

5. Cancellation Policy

Appointments cancelled with less than 48 hours notice may be subject to full session fee.
Repeated cancellations may result in termination of services.

6. Confidentiality & Data Protection

All personal information and session content are confidential and protected under UK law and GDPR.

Exceptions apply where there is:

• risk of harm to yourself or others

• safeguarding concerns involving a child or vulnerable adult

• legal obligation to disclose information

See our Privacy Policy for full details.

7. Emergency & Crisis Support

This service is not suitable for emergencies.

If you are experiencing an emergency or crisis, please contact:

• 999 (UK emergency services)

• NHS 111

• Samaritans 116 123

• Your GP or nearest Accident & Emergency department

8. Minors

For clients under 18, parental/guardian consent is required.
Boundaries regarding parents' access to session information will be discussed at intake.

9. Online Session Disclaimer

You are responsible for ensuring:

• a private environment

• secure and reliable internet connection

• no unauthorized recording of sessions

10. Termination of Services

The therapist reserves the right to discontinue services if:

• professional boundaries are violated

• payment obligations are not met

• therapeutic progress is not possible or appropriate

11. Intellectual Property

All website text, content, forms, and materials are protected by copyright and may not be copied or distributed without written consent.

12. Jurisdiction

These Terms are governed by the laws of England & Wales.
Any dispute shall be subject to the exclusive jurisdiction of English courts.