Frequently Asked Questions
This section provides clarity regarding the way the work is carried out, the professional framework, and the therapeutic process within Pro Comfort Counselling.
Services & Organisation
In what languages are sessions offered?
Sessions are available both in Romanian and in English.
The services are offered within a bilingual framework, in order to ensure emotional comfort and accuracy in expression.
Do you offer online sessions?
Yes. Sessions may be carried out online via secure video call, using platforms such as:
> Psychology Today Sessions
> Zoom
> Google Meet
> WhatsApp Video
The platform is agreed together with the client, depending on preference and technological familiarity.
Where do face-to-face sessions take place?
Sessions take place in the private practice located at:
61 Grosvenor Road, Dagenham, RM8 1NJ, London
Private parking spaces are available free of charge.
How long does a session last?
The standard duration is 60 minutes
(exception: the first session may last up to 90 minutes, depending on the nature of the intervention and individual needs).
Are evening or weekend appointments available?
Yes. Appointments may be arranged in extended time slots (evenings or weekends), depending on availability.
How can I book a session?
Appointments can be arranged through:
> phone call
> e-mail
> WhatsApp message
> the contact form on the website
Confirmation of the appointment is provided as soon as possible.
Confidentiality & Legal Framework
Are sessions confidential?
Yes. Confidentiality represents a fundamental principle of professional practice.
All sessions comply with:
> UK General Data Protection Regulation (UK GDPR)
> Data Protection Act 2018
> British Psychological Society (BPS) Code of Ethics and Conduct
In what situations can confidentiality be limited?
There are strictly defined situations, under law and professional ethics, in which confidentiality may be restricted:
> risk of harm to yourself or to other people
> risk concerning a child or a vulnerable person
> legal obligation to disclose imposed by an authority
Outside these exceptional situations, the information discussed remains strictly confidential.
How are my personal data protected?
Personal data are protected through technical and organisational measures in accordance with Article 32 UK GDPR (Security of Processing), including:
> encrypted devices
> password-protected systems
> secure digital storage
> restricted access (individual practice)
> internal retention and secure destruction policies
Further details are available in the Privacy Policy section.
Therapeutic Process
What kinds of difficulties can counselling help with?
Counselling may offer support in situations such as:
> anxiety and panic attacks
> depression
> chronic stress
> relationship difficulties
> trauma
> low self-esteem
> cultural adaptation
> persistent emotional difficulties
Each intervention is personalised according to the person's history and therapeutic goals.
How do I know whether therapy is right for me?
If you are experiencing a state of emotional distress that persists, affects your relationships, or impacts your professional functioning, counselling may represent a helpful step.
How does the counselling process begin?
The therapeutic process begins with a structured initial framework of a minimum of 4 sessions.
This interval allows for:
> a more in-depth assessment of the personal context
> identification of emotional and behavioural patterns
> clarification of therapeutic goals
> establishment of the direction of intervention
Counselling is a process, not a one-off intervention. The first sessions have a foundational role, not an immediate problem-solving function.
What happens during the first 4 sessions?
The first sessions are dedicated to:
> exploring relevant personal history
> identifying triggering and maintaining factors
> risk assessment (where applicable)
> initial formulation of the case
> setting realistic therapeutic goals
The approach is structured, but adapted to individual needs.
Why is a minimum of 4 sessions necessary?
Responsible psychological interventions require:
> thorough assessment
> building the therapeutic relationship
> understanding the complexity of the situation
A single session does not provide a sufficient framework for a professionally valid intervention.
What happens after the first 4 sessions?
After the initial stage, the following are established together:
> continuation of the process
> frequency of sessions
> priority goals
The process remains flexible, but structured.
If you have any other questions, please don't hesitate to contact us — we are here to support you.